Use the adult-services page as the starting point
The program links its adult new-patient packet and directs access questions to an Admissions Screener. It also publishes routine walk-in intake hours of Monday–Friday, 8 a.m.–3:30 p.m.; confirm the current location and window before going.
The service page lists both Abilene and Breckenridge contacts. Say where you live and ask which location should receive your request. If someone has already referred you, give the admissions team the referring office’s name and ask whether anything has arrived. Do not assume a referral means the packet has been completed.
Sources: Betty Hardwick: Adult mental health
Prepare the history without guessing at clinical answers
The linked packet asks why you are seeking care, previous treatment and medication history. It requests identity, Social Security, income and insurance items when available.
Use a private timeline to help complete the form: approximate dates, clinic names and records you may be able to obtain. Mark an uncertain date as approximate rather than inventing precision. For medication history, use information you can verify and tell staff what you cannot recall. Keep sensitive answers in the official packet rather than a public message or website form.
Sources: Betty Hardwick: Linked adult new-patient history packet
Confirm the return route and keep a copy
Betty Hardwick’s adult-services page publishes an intake email and fax route for returning the completed packet. Verify those current details on the official page or with staff before sending health information.
Ask how to confirm receipt and whether all pages must be returned together. Keep a record of the date, method and recipient, without placing health details in an email subject line. If you cannot use the listed method, ask the admissions team for an alternative. A transmission receipt tells you something was sent; it does not explain whether the packet is complete.
Sources: Betty Hardwick: Adult mental health
Ask what the screening conversation needs to resolve
The program describes screening as a step that helps determine assessment needs. Completion of paperwork is not a decision that a particular service will be provided.
Before the screening, choose the practical questions most important to you: where to attend, what remains missing and who will arrange another appointment if needed. Ask staff to explain the next action in their own terms. Keep a contact name and a follow-up date so that unanswered paperwork questions do not become repeated calls to several offices.
Sources: Betty Hardwick: Adult mental health
Your next-step checklist
- Open the currently linked adult packet.
- Confirm the appropriate location with admissions.
- Prepare known treatment history and flag uncertain details.
- Verify return instructions and ask how receipt is confirmed.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Must I recreate information I do not remember?
No. Prepare what you can verify, identify uncertain details and ask the admissions team how it wants incomplete history handled.
Sources: Betty Hardwick: Linked adult new-patient history packet
Does sending the packet confirm my first appointment?
Treat submission and appointment arrangements as separate questions. Ask admissions to confirm where and when you should attend.
Sources: Betty Hardwick: Adult mental health
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- Betty Hardwick: Adult mental health — checked .
- Betty Hardwick: Linked adult new-patient history packet — checked .