Confirm the adult clinic and your arrival plan
The adult outpatient clinic is at 202 North Main Street. The youth clinic at 424 South Oakes and the administrative address on West Beauregard serve different purposes. Call 325-658-7750 to discuss adult intake.
Ask whether staff recommend a scheduled intake or an open-access visit for your situation. Confirm the current day and arrival window directly; published pages do not list an identical adult weekly schedule. Put the agreed location and arrival instructions in one note, especially if someone else is arranging transportation.
Sources: MHMR Concho Valley: Behavioral health access; MHMR Concho Valley: FAQ
Bring what you have and identify missing items
The FAQ suggests identification, household-size information, unusual-expense records and applicable income, insurance and residence evidence. It expressly says that lacking all the suggested documents does not prevent intake.
Organize your folder into available items and questions. For example, write “current insurance card available; latest pay statement requested” instead of leaving staff to infer why a page is absent. Keep your original documents together and ask which copies are needed. The preparation checklist is an organizing aid, not a new eligibility requirement.
Sources: MHMR Concho Valley: FAQ
Ask for the next arrangement if walk-in capacity is full
Concho Valley describes open access as capacity limited. When that capacity is reached, staff coordinate a scheduled intake opportunity.
If you cannot be seen, ask for a concrete follow-up arrangement before heading home: the proposed date or scheduling contact, the documents still needed and whether you must make another call. Tell staff about any practical limit, such as a ride that is available only on certain days. Keep an offered time separate from a confirmed appointment until staff clarify it.
Keep eligibility, charges and ongoing appointments distinct
The program evaluates eligibility and can offer outside resources when its services are not a fit. An initial screening does not by itself establish a complete ongoing-care schedule.
At the end of the visit, make a short list of what was decided and what remains open. Ask who handles financial questions, who arranges any next clinical appointment and how a referral should be followed up. If you receive another organization’s name, confirm whether you should call it yourself and what information it will need.
Sources: MHMR Concho Valley: Behavioral health access; MHMR Concho Valley: FAQ
Your next-step checklist
- Confirm adult intake at North Main and the current arrival window.
- Bring available documents without treating missing items as a reason to abandon contact.
- Ask about scheduled intake if walk-in capacity is reached.
- Write down the next appointment or referral owner.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Should I postpone Concho Valley intake until every document is available?
Its FAQ says missing suggested documents does not prevent intake. Tell staff what is unavailable and ask how to complete the financial or administrative follow-up.
Sources: MHMR Concho Valley: FAQ
Is an open-access arrival a guaranteed same-day visit?
No. Ask staff about capacity and the scheduled-intake alternative before making travel plans.
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- MHMR Concho Valley: Behavioral health access — checked .
- MHMR Concho Valley: FAQ — checked .