Use the adult center, rather than the administrative address
Helen Farabee lists its Wichita County adult center at 500 Broad Street in Wichita Falls. The 1000 Brook Avenue location is an administrative building. The adult-center number is 940-397-3300.
When you call, say that you are an adult seeking a first behavioral-health intake and name your county of residence. Ask staff to confirm the building, entrance and check-in instructions. Save those details together in your calendar so a ride provider or support person receives the correct destination.
Sources: Helen Farabee: Center locations
Confirm when open-access intake is accepting arrivals
The program describes walk-in intake in arrival order and lists centralized intake at 800-669-4166. Its general office hours should not be treated as a promise that every center accepts new intakes throughout the day.
Ask about the day you intend to come, holiday changes and what to do if intake cannot be completed before you need to leave. A useful call note has three entries: arrival instructions, documents to bring and the next contact if plans change. Keep a return-trip option open until staff explain the likely process.
Sources: Helen Farabee: About and open access
Ask which financial documents apply to your situation
The adult-services page describes an income-based fee assessment for people without eligible coverage and says inability to pay alone does not bar services. Program eligibility is still assessed.
Describe your current situation accurately: wages, benefits, support from someone else, or no income. Ask what proof is acceptable and which household members matter for this assessment. If you lack an item, name it during the call and request instructions. Do not assume that a previous insurance quote answers the program’s financial questions.
Sources: Helen Farabee: Adult services
Write down what intake has and has not arranged
Helen Farabee says an initial evaluation helps determine appropriate access to services. Arriving at intake does not establish that a particular appointment or prescription has been arranged.
Before leaving, ask staff to identify the next step in plain language. Is another assessment needed? Who will contact whom? Are any documents outstanding? Record the responsible office and the date you were advised to follow up. Keep treatment questions for the evaluating clinician and administrative questions with the intake team.
Sources: Helen Farabee: Adult services
Your next-step checklist
- Confirm 500 Broad is the correct adult destination for your request.
- Check the intake window for your intended date.
- List financial documents you have and those you cannot obtain.
- Record a follow-up contact and any unfinished step.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Does Helen Farabee’s Brook Avenue address handle adult intake?
The locations directory identifies Brook Avenue as administration. Ask the adult center to confirm where you should check in before traveling.
Sources: Helen Farabee: Center locations
What should I ask when I cannot provide income documents?
Describe the missing item and ask intake which evidence or alternative arrangement applies. Do not replace an actual income figure with an estimate you cannot explain.
Sources: Helen Farabee: Adult services
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- Helen Farabee: About and open access — checked .
- Helen Farabee: Adult services — checked .
- Helen Farabee: Center locations — checked .