Choose the mental-health clinic for your county
PermiaCare directs routine requests to the mental-health clinic for the person’s county of residence. Its Locations page distinguishes mental health from administration, IDD and other services.
For example, the Midland mental-health clinic is listed at 401 East Illinois, Suite 200, while administration is in Suite 403. Odessa’s mental-health clinic is listed at 600 North Grant. These examples do not replace county routing: use the directory to identify the relevant clinic, then confirm its intake arrangements before traveling.
Sources: PermiaCare: Mental health services; PermiaCare: Locations by service
Make the missing-document question specific
The program requests identity, income, residence and applicable coverage evidence. Its instructions say to contact the appropriate clinic when one or more items cannot be provided so staff can help make alternative arrangements.
Write down the unavailable item and why it is unavailable. “I live with someone else and do not have a utility bill in my name” is more actionable than “I do not have paperwork.” Ask which alternative the clinic accepts, who must complete it and how to provide it. Keep staff’s answer with the rest of your preparation notes.
Sources: PermiaCare: Mental health services
Keep a document problem separate from the underlying facts
Bring available records without changing the facts to fit a document category. Having income without a pay stub is different from having no income; staying at an address without a lease is different from having no place to stay.
For each unresolved item, note what you can show and what you need staff to clarify. Ask whether a copy, another document or a later submission would be appropriate. Only the program can confirm its accepted alternative. Avoid sending identity or financial documents to an address copied from an unrelated service listing.
Sources: PermiaCare: Mental health services
Confirm the outcome and next appointment separately
PermiaCare describes an eligibility evaluation, followed by needs assessment and planning for eligible people. When its services are not a fit, staff describe help finding alternatives.
Before the conversation ends, ask what the next step is called and who arranges it. If you receive a referral, record the receiving organization and whether you should contact it directly. If paperwork remains outstanding, ask where it should go and when to follow up. A document workaround is not itself approval for every requested service.
Sources: PermiaCare: Mental health services
Your next-step checklist
- Find the service-specific county clinic in the official directory.
- List each missing document and the underlying situation.
- Ask staff to identify accepted alternatives and the recipient.
- Record the assessment or referral next step.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Should I assume missing documents make me ineligible for PermiaCare?
No. Its instructions direct people with missing items to the clinic for alternative arrangements. Discuss the actual gap with staff.
Sources: PermiaCare: Mental health services
Should every PermiaCare applicant go to Midland?
No. The program directs routine requests by county and operates multiple service locations. Confirm the clinic that handles your request.
Sources: PermiaCare: Mental health services; PermiaCare: Locations by service
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- PermiaCare: Mental health services — checked .
- PermiaCare: Locations by service — checked .