Ask the counselor which team serves your school
UT Health San Antonio’s TCHATT program directs parents seeking services to their school counselor. Its general-service referrals come from counselors in partnered school districts. Ask your counselor whether the school participates, which regional team handles referrals and whom you should contact if you have not heard back.
A district partnership requires arrangements between the district and program, including a start date based on capacity. A general description of statewide TCHATT does not confirm that your particular school can schedule a visit. Record the school contact and the next step they identify.
Sources: UT Health San Antonio TCHATT: about and parent referral route; TCHATT district partnership and referral page
Get the paperwork from the assigned program
Ask who will send the consent materials and how to return them through the program’s approved channel. Confirm that the school has the correct way to reach you. If a message is unclear, check with the counselor or identified TCHATT team before sending personal documents.
The operator’s FAQ says parents or guardians give consent for a child to participate; students age 18 or older can give their own consent and choose parental involvement. Tell the team who is arranging the referral and ask which consent process applies to that student.
Sources: TCHATT frequently asked questions for families; UT Health San Antonio TCHATT: about and parent referral route
Arrange participation and the video setting
For a student under 18, the operator’s FAQ calls for a parent or guardian to join the initial assessment. Ask about the appointment time early enough to arrange work or caregiving coverage. The clinician discusses what participation will be needed afterward.
Confirm the agreed location, device and internet access. The operator describes school, home or another arranged location, with a quiet private space for the session. Ask the team about translation or materials in the language you need when coordinating these details.
Clarify any request to share information with school
Ask what each document authorizes before signing. TCHATT’s FAQ distinguishes program participation from a release allowing additional information to be shared with the school, and it describes exceptions to confidentiality. Ask the team to explain the scope of a proposed release.
Keep your referral contact, submitted paperwork and appointment details together. If longer-term care is discussed later, ask the program how the referral and records handoff will work. Its short-term service description does not establish an appointment or payment arrangement with another practice.
Sources: TCHATT frequently asked questions for families; UT Health San Antonio TCHATT: about and parent referral route
Your next-step checklist
- Confirm whether the school participates and identify its referral contact.
- Ask which regional team will send consent materials.
- Arrange required participation in the first assessment.
- Confirm privacy, device access and language assistance.
- Read any school information release separately.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Should I contact a regional clinic or my school first?
The published parent route starts with the school counselor. Ask the counselor to identify the team serving your school and the next referral step.
Sources: UT Health San Antonio TCHATT: about and parent referral route
Does a statewide program description guarantee a place at my school?
No. Confirm the school’s partnership and referral arrangements. The operator’s district process includes an agreed start date based on clinical capacity.
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.