Describe the task before selecting a device
Start with one concrete barrier: controlling the device, hearing the conversation, reading the screen or using a communication aid. Ask the clinic what platform and equipment the appointment requires before choosing a loan item.
TTAP’s loan program is an equipment trial, not a promise that a device will work with every telehealth platform. Keep the access question specific enough that you can tell whether the trial helped.
Sources: UT Austin Texas Technology Access Program short-term loans
Use the official catalog and request process
TTAP directs borrowers to create a catalog account, search the MAIN LOCATION collection and check out a requested item. An unavailable item can be placed on a waiting list, and a coordinator processes requests.
Save the item name and your request confirmation. Ask the coordinator about compatibility questions and any additional support needed; TTAP notes that some complex devices require professional involvement.
Sources: UT Austin Texas Technology Access Program short-term loans
Arrange the trial around a practice session
A request is not the same as a confirmed delivery date. Wait for the program’s arrangements before depending on the item for a scheduled appointment.
When the equipment arrives, try an ordinary practice task first. If the clinic offers a connection check, ask to test the relevant access features then. Write down what worked and what still required help so the trial produces a useful decision.
Sources: UT Austin Texas Technology Access Program short-term loans
Plan the return when the loan begins
TTAP provides shipping arrangements and a return label for its loan process. Keep the packaging and confirm the return date and instructions that accompany the item.
Record the accessories that arrived and set a reminder before the due date. If you need the device longer or something is missing, contact the coordinator rather than assuming the loan has become a permanent device award.
Sources: UT Austin Texas Technology Access Program short-term loans
Your next-step checklist
- Describe one access task the device needs to support.
- Confirm the clinic’s platform and equipment requirements.
- Search the official MAIN LOCATION catalog and save the request details.
- Wait for the coordinator’s arrangements before relying on delivery.
- Keep packaging, accessories, the return label and the due date together.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Does a catalog request guarantee equipment for my appointment?
No. Items may be unavailable or waitlisted, and a coordinator processes requests. Make a separate plan with the clinic if an appointment arrives before a trial can be arranged.
Sources: UT Austin Texas Technology Access Program short-term loans
Can I keep the device after trying it?
This is a short-term loan program. Follow the return instructions and ask the coordinator about any further questions; do not treat the loan as permanent ownership.
Sources: UT Austin Texas Technology Access Program short-term loans
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.