Start with the employee benefit route
UNT System identifies ComPsych GuidanceResources as its EAP and lists active employees, retired employees, and household members among the people served. Use the official Human Resources EAP page to reach the program and confirm how the benefit applies to the person seeking help.
If you hold more than one university role, state which benefit you are trying to use. For example, an employee taking classes may encounter both student and employee websites. Ask the program to confirm the appropriate route before completing an intake. You can keep this question administrative without explaining your full history to multiple offices.
Track the counselor list and EAP code together
The official counseling instructions describe a needs assessment, a counselor list, an EAP code, and a separate call by you to the counselor to schedule. UNT also describes the counseling benefit as short term. Ask the program to confirm the current limits and the process for your request rather than relying on a saved benefit count.
Create one private note with the counselor’s contact information, the program instructions, and the next action. Before sending a code, verify that you are communicating with the intended provider. Ask whether the provider has received what is needed for this particular EAP appointment. A list entry alone is not an appointment confirmation.
Give an incomplete referral a clear next step
If a listed counselor cannot arrange an appointment that fits, return to the program with a short account of the scheduling problem. Ask for the next referral step and whether a new code or revised instructions are needed. Avoid booking through an unrelated public booking page until you understand whether that booking will use the EAP arrangement.
When you speak with a counselor’s office, separate three questions: “Can you see me through this program?”, “What do you need from me?”, and “What time can you confirm?” Mark each as answered or still open. This makes it easier to follow up without retelling personal details to every administrative contact.
Discuss the transition before the current arrangement ends
If you and the clinician discuss continuing care, ask who will explain the next payment and scheduling arrangement. Prepare questions about a new intake, insurance verification, records transfer, and any change in appointment location. Do not assume the same EAP code covers a later appointment or an unrelated practice.
For a record transfer, ask the treating provider how to request or share the relevant information. HHS explains that patients generally can obtain copies of their health information, with some exceptions. Use the provider’s records process rather than forwarding clinical documents through a workplace account merely because it is convenient.
Sources: UNT System Employee Assistance Program; HHS: Access to your health information
Your next-step checklist
- Confirm the employee or household benefit route.
- Complete the EAP’s initial contact process.
- Keep the counselor list and program instructions together.
- Give the intended provider the requested EAP information through its approved channel.
- Obtain an appointment confirmation.
- Ask about next steps before moving to a different payment arrangement.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Does UNT’s EAP schedule the counseling appointment for me?
The published steps say you contact the selected counselor, provide the EAP code, and schedule. Ask the program for help if that handoff does not work.
Can I use the code at any practice I choose?
Do not assume that. Ask the EAP and the specific provider whether the appointment can use the program arrangement. This guide does not establish EAP participation at Lyte or another outside practice.
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- UNT System Employee Assistance Program — checked .
- HHS: Access to your health information — checked .