Describe what is missing for the VA appointment
VA describes loaned, internet-connected video devices for qualifying Veterans who need them to reach their VA care team. Begin with the actual access problem, such as lacking a video-capable device or a usable connection.
Tell the care team what equipment you already have and what has not worked. If a visit is scheduled soon, give them the date and ask how to handle it while the equipment question is reviewed. A consult request does not establish a delivery date.
Ask the VA provider about the current consult
The current Digital Divide page directs Veterans to their VA provider to discuss the consult and whether they qualify for a loaned device. It identifies the National Tablet Team as the next team reviewing options.
Ask how you will be contacted and what information to have ready. Keep the contact and the outstanding question in one note. Follow the current team’s instructions rather than an older article’s description of the program handoff.
Plan technical help before relying on the equipment
VA’s Virtual Health Resource Centers offer phone, video and in-person help with health apps, devices and telehealth technology. The Digital Divide page links to the center finder.
Ask what setup support fits your situation and whether you can check the planned connection before the clinical visit. A device loan for VA telehealth should not be assumed to work with every outside practice or to include unrestricted internet access.
Ask about a suitable alternative when home access remains difficult
VA also describes ATLAS locations with private, equipped telehealth space and links to a location finder. Availability of a suitable nearby site still needs to be checked.
If home access remains unresolved, ask the VA team whether that or another arrangement is appropriate for the planned visit. Confirm the location, access instructions and appointment details separately. This guide does not promise a Texas ATLAS opening, a tablet award or an internet-service discount.
Your next-step checklist
- Describe the missing device or connection for a specific VA visit.
- Ask the VA provider about the Digital Divide Consult.
- Confirm how the National Tablet Team will follow up.
- Arrange suitable setup help and a connection check if available.
- Confirm the actual visit arrangement while equipment questions remain open.
Keep personal, insurance and medical information in the appropriate organization’s approved secure channel.
Common questions
Can I order a VA tablet directly from this guide?
No. VA directs you to discuss the consult and qualification with your VA provider. The program team reviews the available options.
Will a VA device automatically support appointments at a private practice?
Do not assume that. This program is described as access to the VA care team. Ask the responsible team about the device’s permitted use and technical capabilities.
Sources and verification
The sources below support the administrative information in this guide. Follow the responsible organization’s current instructions when requirements, forms or contact routes change.
- VA Telehealth: Bridging the digital divide — checked .